Emergency: If there is immediate danger, a collision, fire, injury or a hazardous situation, contact emergency services and follow official instructions.
Protect the scene
- Move to a safe location if the vehicle can be moved safely
- Turn on hazard warning lights
- Wear high-visibility clothing before exiting when safe to do so
- Use warning devices according to training, law and road conditions
- Stay away from live traffic and never work underneath an unsupported vehicle
Tell dispatch or roadside service
- Exact location, direction of travel and nearest exit or landmark
- Truck and trailer numbers
- Warning lights, sounds, smells and what happened before the stop
- Whether the truck or trailer can move
- Load type and any safety concern
Record the details
- Time stopped and people contacted
- Photos from a safe location, when useful
- Repair provider, arrival time and work performed
- Any defect report or company form required